Refund & Returns Policy

Effective Date: January 18, 2025

At TheModernHomeVibes.com, we strive to ensure our customers are completely satisfied with their purchases. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and requesting refunds. By shopping with us, you agree to the terms described below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be unused, undamaged, and in its original packaging.
  • The return must be initiated within 30 days of the delivery date.
  • Proof of purchase, such as an order confirmation or receipt, is required.

Non-Returnable Items:

  • Customized or personalized products.
  • Products marked as final sale.
  • Items damaged due to misuse, neglect, or improper care.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us: Email us at themodernhomevibes@gmail.com with your order number, the reason for the return, and any supporting photos if applicable.
  2. Await Approval: Our customer support team will review your request and provide a Return Merchandise Authorization (RMA) number if your return is approved.
  3. Prepare Your Package: Repack the product securely in its original packaging and include the RMA number.
  4. Ship the Item: Send the package to the following address:Rashid LLC
    539 W Commerce St, #1704
    Dallas, TX 75208Customers are responsible for shipping costs unless the return is due to a defect or error on our part.

3. Refund Process

Refunds will be processed as follows:

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be issued to the original payment method within 10 business days of approval.
  • Shipping costs are non-refundable unless the return is due to a defect or error.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please follow the return process and indicate your preference for a replacement.

5. Fees and Costs

  • Return Shipping Costs: Customers are responsible for return shipping fees unless the return is due to our error or a defective product.
  • Restocking Fee: We do not charge restocking fees.

6. Damaged or Defective Items

If your product arrives damaged or defective:

  • Contact us immediately at themodernhomevibes@gmail.com with your order number and photos of the damaged item.
  • We will arrange for a replacement or refund at no additional cost to you.

7. Cancellation Policy

Orders may be canceled within 24 hours of placement for a full refund. After this period, orders may have already been processed, and cancellations may not be possible.

8. Customer Support

For any questions or concerns about your return or refund, please contact our customer support team:

We are committed to providing a fair and transparent process to ensure customer satisfaction.